Refund policy
Return & Refund Policy
Thank you for shopping with Ditsy & Pearl!
We want you to love every purchase. Because each item is made especially for you once your order is placed, we are unable to accept returns or exchanges for items ordered in the wrong size, or if you change your mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the problem
- Clear photos of the item and its packaging
Once I review your request, I'll gladly arrange a replacement or refund when appropriate.
Cancellations
Because orders begin processing shortly after they are placed, cancellation requests can only be accepted if production has not yet started. Please contact us as soon as possible if you need to cancel an order.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us. We'll be happy to help you work with the shipping carrier to locate your order.
Contact Us
If you have any questions about your order or need assistance, please contact us at:
Thank you for supporting Ditsy & Pearl. I'm truly grateful you've chosen to shop with me.